Report an issue

Do you have an issue with your Kromek product?

Fill in the form to report your issue

What product do you have?*
Other: Please specify
Please select what your product issue is?*
What isotope or radio nuclide are you trying to detect?*
What approximate temperature is the unit being used?*
- Below 0ºC
- 0 ºC- 30ºC
- 30 ºC- 50ºC
- Above 50 ºC
What charging method is not working?*
Please try the wireless charging station. Did it charge?*
Please try charging via the USB connector. Did it charge?*
Please try the power cycle. Does the unit recover?*
What is the colour of the LED*
Please turn your phone and D3S unit on and off. Check that the Bluetooth is connected. Has the LED turned dark blue?*
Please can you describe the damage to the unit*
Please try the power cycle. Does the unit recover?*
Please can you describe your issue*
Please return the unit back to Kromek.
If you believe the battery may be damaged in any way you must not ship via Air Freight
Name*
First Last
Company Name*
Email*
Phone*
Country*
Please state what country?*
Unit serial number*

Please return the unit back to Kromek.