Kromek Support

We have support teams in the UK and the USA and our distributors offer first level support in their area of operation for any of our customers product needs.

Support notifications

Quant 4 GR1 service Statement

Bottle Scanner Service Statement

General support

If you have a support need either contact us by phone or click on the button below to fill in our support form

Customer support

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Have you got a Kromek product? Have you got an issue with your device or software? Report it below

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Looking for a radiation detection solution or just trying to detect something? Tell us what you are trying to achieve

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Device drivers and software

Looking for software for our radiation detectors and other products?

Go to Kromek software

Customer support numbers

UK support: +44 (0) 1740 626 050

USA support: +1 (724) 352 5288

D3 PRD - high sensitivity PRD

Kromek's NEW PRD Launched

16/09/2020

Kromek have launched their new PRD detector - a high accuracy personal radiation detector

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DARPA’s SIGMA Program has transitioned to the Port Authority of New York & New Jersey, providing an advanced radiation detection system to help protect the nation’s largest metropolitan region.

DARPA’s SIGMA Program Transitions to Protect Major U.S. Metropolitan Region

07/09/2020

Advanced radiation detection system operational with Port Authority of New York & New Jersey

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D3 PRD Launch

New D3 PRD Product Launch 16th Sept 2020

06/08/2020

Kromek are launching a new PRD and would like to invite you to our webinar

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Kromek_contract_win

Now hiring a Senior Electrical/Electronics Engineer

30/07/2020

Kromek is looking for a Senior Electrical/Electronics Engineer in

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Brooklyn Bridge, New York

Arnab Basu joins DirectorsTalk to discuss its DARPA-sponsored project

29/05/2020

CEO Arnab Basu joins DirectorsTalk to discuss its DARPA-sponsored project to develop device and technology to detect and identify pathogens in an urban environment. Arnab explains what the project entails, what this means for the company, confidence on delivering on time and what else investors should be looking out for over the coming months.

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Networked radiological protection of a city

Kromek awarded up to $5.2m contract extension to develop device to identify pathogens by DARPA

27/05/2020

Kromek is pleased to announce that it has been awarded an extension to its contract by the Defense Advanced Research Projects Agency (“DARPA”), an agency of the US Department of Defense, to detect and identify pathogens in an urban environment.

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