US Product Manager

The US Product Manager is responsible for owning the Kromek product portfolio for the US Defence and Security market. This role combines product expertise with commercial acumen, leading technical discussions, running product demonstrations and customer workshops, and translating complex portfolio solutions that meet client mission requirements. The Product Manager will interface between Kromek and our sales partners/channels in the US, this will involve managing key client relationships, support bids and proposals, and identifying new opportunities, and serving as the primary technical resource throughout the sales cycle.

Key Responsibilities

  • Technical Sales & Solution Engineering:
    • Lead technical discussions with customers, distributors, and government stakeholders on product capability, performance, and integration.
    • Design and deliver product demonstrations, proof-of-concept trials, and hands-on workshops for prospective and existing clients.
    • Translate customer mission requirements (e.g., RIID, CBRN detection use cases) into product positioning and tailored technical solutions.
    • Act as the technical liaison between customers and internal engineering/product development teams, feeding market and customer requirements back into the product roadmap.
  • Account Management:
    • Serve as a key point of contact for assigned Defence and Security clients, combining technical credibility with commercial relationship management.
    • Build and maintain long-term relationships with technical evaluators, program managers, and procurement stakeholders.
    • Ensure client satisfaction by addressing technical and commercial needs promptly.
    • Monitor client accounts to ensure they remain profitable and aligned with business goals.
  • Channel Partner Growth:
    • Identify upsell and cross-sell opportunities by understanding evolving customer technical requirements.
    • Develop and execute account plans, using technical engagement (demos, workshops, trials) as a lead-generation and conversion tool.
    • Collaborate with marketing and product development to create tailored technical solutions and sales collateral.
    • Track and report sales performance and forecast future opportunities.
  • Bid & Contract Support:
    • Contribute technical content to bid writing and proposal development, ensuring solutions are accurately and compellingly represented.
    • Support contract negotiations, particularly on technical scope, performance specifications, and delivery terms.
    • Help resolve technical or contractual issues arising during the sales or delivery process.
  • New Business Development:
    • Identify new prospects within the Defence and Security sector, using technical outreach (webinars, workshops, conference demos) as an engagement channel.
    • Generate and qualify leads, building relationships with new technical and commercial stakeholders.
    • Represent Kromek at industry events, trade shows, and technical conferences, running live demonstrations.
  • Reporting & Market Intelligence:
    • Monitor and analyze sales trends, client feedback, and competitive/technical positioning in the market.
    • Provide regular reports to senior management on account performance and technical engagement outcomes.
    • Use market and customer insight to inform product strategy and go-to-market recommendations.
  • Customer Service:
    • Act as a technical advocate for clients within the organization.
    • Coordinate with customer service and engineering teams to resolve technical issues efficiently.

Qualifications and Experience: 

  • Bachelor’s degree in business, sciences, or a related field (preferred).
  • 3-5 years of experience in product management, sales, or commercial roles.
  • Experience managing B2B accounts, preferably with US Government Agencies.
  • Proven success in managing product portfolios.
  • Familiarity with CRM software and sales forecasting tools.

Why Join Kromek? 

Kromek offers a competitive compensation and benefits package, but more importantly, a challenging and rewarding work environment. The work we do matters. 

Work Environment:

  • Home based with frequent US travel to meet clients or attend industry events.
  • Office space available in Zelienople, Pennsylvania.

Key Performance Indicators:

  • Revenue growth for US.
  • Client satisfaction scores.
  • Contract renewal rates.
  • New business acquisition.
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